Privacy Policy

The data controller (responsable) is Electrical Engineering FCP Panamericanes, S.A.S. de C.V., trading as PanAmerican Engineering Solutions, taxpayer registration (RFC) EEF250809B99, with registered address at Calle Tauro 4250, Colonia Juan Manuel Vallarta, Zapopan, Jalisco, 45120, Mexico.

We have designated a person in charge of personal data, as required by article 29 of the law. You can reach them at contacto@panamericanes.com.

We only collect what we need to answer you. We do not ask for, and do not want, sensitive personal data: racial or ethnic origin, health, genetic information, religious, philosophical or moral beliefs, political opinions or sexual preference. Please do not include any of that in the free-text field.

We do not buy personal data from third parties and we do not collect data from public sources to build prospect lists.

Primary purposes. These are necessary for the relationship between you and us, and we cannot deliver what you asked for without them:

• To read your request and reply to you.
• To prepare a scope and a quote, and to negotiate a possible engagement.
• To deliver estimating, pre-construction and project management services if you engage us, and to manage that relationship, including invoicing and record keeping.
• To keep the website secure and available, and to investigate abuse or attacks.
• To comply with legal, tax and accounting obligations.

Secondary purposes. With your prior consent, given through the cookie banner, we measure how visitors find and use this website (Google Analytics 4, and Microsoft Clarity heatmaps and session replays that show where visitors click and how far they scroll, with anything typed into the form masked) and whether our Google Ads advertising leads to quote requests. You can refuse or withdraw that consent at any time from the “Cookie preferences” link in the footer, and refusing does not affect anything else on this site. Beyond that, we do not add you to a marketing mailing list, we do not profile you and we do not use the data you submit in the form for advertising.

You can ask us at any time to stop using your data for anything other than answering an open request, and to remove you from any internal list, by writing to the address in section 1 with the subject line “Limit use of my data”. We will confirm in writing. This is separate from, and does not replace, the rights described in section 8.

We do not sell your personal data. We do not rent it, and we do not share it for cross-context behavioural advertising or for any other party's own marketing.

We do use service providers who process data on our behalf and under our instructions (encargados), which under Mexican law is not a transfer:

We do not use a CRM today. If we adopt one, this table and the notice will be updated before your data reaches it.

A transfer to a third party that would use your data for its own purposes requires your consent under article 35 of the law, and we do not make any. The only exceptions are those the law itself allows, such as a court order or a request from a competent authority that is properly founded and reasoned.

Cross-border processing. Our team is in Mexico and our hosting provider is in the United States, so your data crosses the Mexico–United States border in the ordinary course of us answering you. By using the form you acknowledge this.

If your request does not lead to an engagement, we keep it for 24 months from our last contact with you and then delete it. If it does lead to an engagement, we keep the records for as long as the contractual relationship lasts and afterwards for the period required by applicable tax, commercial and civil statutes of limitation, after which the data is blocked and then deleted.

We maintain administrative, technical and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorised use, access or processing, as required by article 18 of the law. Access to your documents is limited to the people working on your project, and everyone who handles personal data is bound by a duty of confidentiality that survives the end of their relationship with us.

If a security breach occurs that materially affects your rights, we will inform you without delay so that you can take steps to protect yourself, as required by article 19 of the law.

Under Mexican law you have four rights over your personal data, collectively called ARCO rights:

• Access — to know what data of yours we hold and how we treat it.
• Rectification — to have it corrected when it is inaccurate, incomplete or out of date.
• Cancellation — to have it removed from our records, subject to the blocking period the law requires before deletion.
• Opposition — to object to our processing it, for a legitimate reason relating to your particular situation.

Send your request to the address in section 1. Under article 28 of the law it must include your name and an address or other means to receive our reply, documents proving your identity (or your representative's identity and authority), a clear description of the data concerned, and a description of the right you want to exercise. For rectification, add the correction you want and the documents that support it.

Our deadlines. Article 31 of the law gives us a maximum of 20 business days from receipt of your request to tell you our decision, and a further 15 business days to act on it if it is granted. Both periods may be extended once, for an equal period, when the circumstances justify it.

Cost. Exercising these rights is free. We may only charge to recover the cost of reproduction, copies or shipping.

Withdrawing consent. You can withdraw your consent to our processing your data at any time, using the same address. Where the law allows us to keep processing without consent, for example to fulfil obligations arising from a contract between us, we will tell you which data that applies to and why.

You may file a request for protection of data (solicitud de protección de datos) with the Mexican data protection authority, which is the Secretaría Anticorrupción y Buen Gobierno. Since the 2025 reform, this Ministry holds the powers previously exercised by the now-dissolved INAI. Under article 40 of the law the request must be filed within fifteen days after we communicate our answer to you.

This website sets no cookies until you accept them in the consent banner. If you accept, Google Analytics 4 and Google Ads conversion-measurement cookies and Microsoft Clarity cookies (heatmaps and session replays, with form input masked) are set; if you decline, or if your browser sends a Global Privacy Control signal, nothing loads. No other script observes your visit, and our fonts are served from our own domain, not from a third party. The full cookie inventory and how to change your choice are in our Cookie Policy.

This website offers business-to-business services and is not directed to children. We do not knowingly collect personal data from anyone under 18. If you believe a minor has given us data, write to us and we will delete it.

Several US states, including California, grant residents rights over their personal information, but those laws apply only to businesses that meet statutory thresholds, such as annual gross revenue over USD 25 million or buying, selling or sharing the personal information of 100,000 or more residents. We do not believe we meet any of those thresholds, and we do not sell or share personal information as those laws define it. Regardless of whether a given state law applies to us, if you are a US resident and you ask us to access, correct or delete the data you submitted here, we will handle your request under section 8 above.

We may update this notice when our services, our legal obligations or our data practices change. We will publish the new version on this page and change the effective date at the top. When the change is material, for example a new purpose or a new transfer, we will also notify by email the people whose addresses we hold, before the change takes effect. Please check this page before submitting the form.

This English text is provided for the convenience of our US-facing audience. The Spanish version, published at Aviso de Privacidad, is the one that governs: our data processing is subject to Mexican law and any proceeding before the Mexican authority is conducted in Spanish. In case of any discrepancy between the two texts, the Spanish version prevails.

Questions about this notice and requests to exercise your rights: contacto@panamericanes.com.